Legal / Sales
Refund Policy
Digital photographs can be downloaded, copied, and retained immediately. For that reason, purchases are normally non-refundable.
Effective 5 August 2026
1. No Change-Of-Mind Refunds
All purchases are final. We do not offer refunds or exchanges because you changed your mind, selected the wrong photograph, no longer need the file, found a different price, or did not use the download.
This policy reflects the nature of digital assets: after access is supplied, a file can be copied or cloned and cannot be returned in the same way as a physical product.
2. Problems We Will Review
Contact us if you were charged more than once for the same order, did not authorise the payment, received the wrong file, cannot access a paid download because of our error, or believe the digital product is faulty or materially different from its description.
We may first try to fix access or replace the affected file. Where applicable law requires a refund, replacement, repair, or another remedy, this policy does not limit that right.
3. How To Contact Us
Email legal@wideframe.photography with your order number, checkout email, the photograph concerned, and an explanation of the issue. Please do not email card details. Approved refunds are returned through Stripe to the original payment method; processing time is controlled by Stripe and your financial institution.
4. Effect Of A Refund Or Chargeback
If an order is fully refunded, reversed, or successfully charged back, its licence and download access end. You must delete every copy of the affected files and must not continue to use, print, share, or store them.